Our warranty only covers boots that are broken or defective within 6 months of purchase. If you have purchased boots over 6 months ago and they are now broken or defective, you are going to need to have them repaired. For all broken or defective boots that are covered under our 6-month warranty, please print out and fill out the “Boot Warranty Form” and follow the instructions carefully. For all broken or defective boots that are over the 6-month warranty time period, please print and fill out “Boot Repair Form” and follow the instructions carefully. We will not accept, nor hold any responsibility for packages received that have not followed the instructions stated on either of these forms. No exceptions.