Frequently Asked Questions

We ship to anywhere in the world.

Depending on the stock status, most orders will arrive within 3-5 business days to anywhere in the world. If your order is placed on backorder, you can expect 10-20 business days for delivery.

When your order has shipped you will receive an email stating that your order has shipped and tracking information for your order. If you order was placed on the phone, you will need to contact the sales staff to receive your order status and tracking information.

Yes. We offer a 3 month warranty on all purchases. For a detailed description on what is covered, what isn’t covered, or how to to file a warranty claim please view our Warranty Policy.

You can follow the return/exchange instructions found here.

View our Parlanti Boot/Leather Care page or view our article: How to Clean Your Parlanti Riding Boots.

Feel free to use our LIVE CHAT feature located on the bottom right of your screen or mobile device to chat live with an online representative or to send us a message. Otherwise, use the Contact Us section to contact an agent.

We currently accept Visa, Mastercard, Discover, American Express, PayPal, and Bank Transfers.

If you are purchasing from any country outside of the US or Canada, we can only accept Visa, PayPal, and Bank Transfers. If you use the “PayPal” option as payment, then you can pay via PayPal (no account needed) with any payment method that PayPal accepts.

You do not need a PayPal account to pay with PayPal. If you click the “PayPal” option at checkout, you will be redirected to PayPal in which you can choose to pay with your PayPal account, or any method that PayPal accepts.

There are a variety of reasons why your payment method may not be working, but don’t worry, we have fixes for all of them! From experience with payment issues, we recommend that if you are having a payment issue, that you follow the issue list below step-by-step to resolve the issue:

Step 1. Call Your Bank

The most popular reason that one’s payment may be declined is because of the issuing bank. Most banks will set limits on your cards or flag them as fraud because of the high amounts or the because you are making an out-of-state/country purchase. Call your bank or credit card provider, and verify that they are not flagging or blocking the transition. Give them the amount of the order and the merchant: “Oronativo Fashion”.

Step 2. Verify That We Accept Your Payment Method

Verify that you are paying with a payment method that we accept. If you are in the US or Canada we accept Visa, Mastercard, Discover, American Express, PayPal, and Bank Transfers. If you are outside the US or Canada, then we only accept Visa, PayPal, and Bank Transfers. If you only have a method of payment that we do not accept, then move to step 3.

Step 3. Use PayPal

If you are still having errors with payment or we cannot accept your form of payment, you can always use PayPal. You do not not need a PayPal account to process the transaction. You can use any method of payment that PayPal will accept. You can choose the PayPal option from the Checkout area by clicking “PayPal” under Payment Method. If this option does not work, please move to step 4.

Step 4. Use a Bank Transfer

You can transfer funds directly into our bank account as Payment. As soon as the payment clears, your order will be placed in our system and you will receive a confirmation email. If the issue is still present, please contact our sales staff at (561)727-4685.

If your order was properly received and payment has been validated or cleared, then you will receive an email within 90 seconds that will confirm your order. As soon as your order ships, you will receive another email with your order information and tracking information.

Yes. PassioneQ.com is protected using verified data encryption (SSL). Any payment information including PayPal, Credit Cards, Debit Cards, and Bank Transfers are always encrypted and are never stored on our servers. We do not store any sensitive payment information in any way, shape, or form. All of your payment information is securely encrypted and passed through our payment gateway where it is processed. Please make sure that you are on www.passioneq.com and not on any other similar domain (www.passione.com, www.passionequ.com, etc) when making a purchase. Never share your payment information with anyone else!

You can view what information is collected and/or saved on this web server by viewing our Privacy Policy.

If you forgot your username or password, simple go to the login drop down and select “forgot password”. You will need the email address used for your account in order to reset your password. If you forgot your username and email address, contact info@parlantiinternational.com to have your account manually reset.

If your ‘checkout’ or ‘shopping cart’ screen is frozen, the easiest way to fix this problem is to refresh your browser, or to close your web browser and reopen. If you continue to have issues, try switching browsers. In the event that your shopping cart or checkout screen is still freezing, contact webmaster@passioneq.com.